Orders placed by the time noted on the website will be despatched by Royal Mail or parcel carrier on the service specified. This is normally Royal Mail 2nd Class/48 hours service and is 2-3 working days delivery time. Items are scanned on delivery to provide a Proof of Delivery.
Delivery is free for orders over £30.00 after any discounts.
Standard delivery charge for orders up to £30.00 is £4.00
A parcel carrier such as DPD may be used for certain items and can be selected for next day delivery to most UK Mainland addresses at a cost of £7.00 for orders under £30.00 value.
Delivery times quoted are working days. Despatch of orders is subject to the availability of products ordered which will normally be confirmed to you once your order has been processed.
In the unlikely event of receiving a faulty, damaged or incorrect item, you must advise us within seven days of receipt and we will immediately issue a credit or a replacement at our discretion. If this scenario has occurred please accept our sincere apologies.
If you are not satisfied with any of our products or they are not as you expected on receipt of delivery, you may return them in perfect resalable condition and complete packaging within seven days for a full credit excluding carriage. This applies only within the UK mainland.
At our discretion no credit will be issued or a repacking charge levied against future credit should there be a failure to return goods in perfect resalable condition.
Please note that all product returns, are returned at your own expense. In all cases it is your responsibility to pack them in order that they reach us in the same condition as you received them. In both of the above scenarios, before returning or disposing of anything, please make contact with our Customer Service Team on 01324 617618 or email firstname.lastname@example.org